We operate an appointment system and ask for your co-operation by attending at your given time.
Same day appointments are available to patients who feel they need to be seen as a matter of urgency. These appointments are booked with our Advanced Nurse Practitioners, no preference can be given to surgery location and appointments will be booked in time order.
Routine appointments to see a Doctor become available every morning at 8am for the following working day or up to two weeks in advance, although these appointments are limited.
Practice Nurse and Health Care Assistant appointments can be made routinely up to four weeks in advance.
Every effort will be made for you to be seen at the time stated, but sometimes, emergencies do arise. If you are unable to attend your appointment, please inform Reception as soon as possible so this appointment can be offered to other patients.
Doctors appointments are offered for a duration of 10 minutes, but if you need to discuss more than one medical condition it would be helpful if you book a double appointment in order to allow the Doctor sufficient time to address your concerns.
GP practices within the Erewash CCG are working together to offer patients better access to appointments in the Long Eaton and Ilkeston area through the Erewash Extended Hours Hubs.
The main purpose of this is to offer appointments at a time which may be more convenient for you. These appointments are limited and are available in the evenings Monday – Friday 6.30pm – 8.00pm and Saturday and Sunday mornings.
This service may also be available on Bank Holidays. If you wish to book an appointments please contact the Practice in person or by telephoning 0115 9734502, where the reception team will be able to help.
We are pleased to advice our patients from Monday 9th January 2017 College Street Medical Practice we will be working together with ‘Wellbeing Erewash’ to deliver a ‘on the day service’ for patients who are registered with Practices in Long Eaton. The aim of this new service is to help reduce the waiting times for patients who feel it necessary to be seen on the day. The Practices in Long Eaton will be working together jointly to offer a more responsive service.
If you need an urgent on the day appointment, contact the Practice in the usual way. The receptionist will ask you some questions which will enable them to understand the need and urgency allowing an appropriate and timely service to be provided.
You may be invited to attend an appointment the same day at the On Day Service Hub which will be hosted at Long Eaton Health Centre.
These appointments are available to those patients who feel they need to see a Dr as a matter of urgency. These appointments are booked with the Dr on duty that day and therefore no preference can be given to the Dr being seen, surgery location or time of appointment.
Routine Doctors Appointments
These can be booked up to two weeks in advance.
Practice nurse appointments
Appointments with practice nurses and healthcare assistants are available for a wide range of conditions and these can be booked up to 4 weeks in advance. Some are also available on the day. Please tell the receptionist what service you require when you book your appointment as this will allow us to allocate the correct amount of time.
Home Visits are for patients, who, because of illness/infirmity cannot get to the surgery. Please give the receptionist an indication of the problem as this will help the doctor to assess the urgency of the visit. A visit will be made at the doctor’s discretion. If you require a home visit please call the surgery on 0115 9734502 before 11.00 am. Visits are made between 11.30 am and 4.00 pm.
Out of Hours Services
If you need medical attention when the surgery is closed please call the surgery on 0115 9734502 and a recorded message will give you instructions. Or you could ring directly through to the Out of Hours service on 111. After giving your details, you will be contacted by a doctor who will either offer advice over the telephone, invite you to attend a GP out-of-hours centre or arrange a home visit.
Minor injuries units
These are for urgent but not emergency care such as:
- Bites and stings
- Minor cuts, wounds and breaks
- Muscle and joint injuries
- Suturing (stitches)
- Minor eye injuries – problems such as foreign bodies and conjunctivitis
The nearest units are:
- Ilkeston Community Hospital
- Heanor Road
- DE7 8LN
- Telephone: 0115 9305522