Drop in Session Concerns – 06/06/2018
Following a recent ‘Drop in Session’ on 6th June 2018, when patients were invited to meet some of the staff to discuss any concerns they may have as a result of the closure of the branch surgery. There were just a few queries, which are noted below:
- Concerns were raised about seeing the same GP – as all staff work across both sites therefore nothing will change with regards to the staff
- Concerns were raised about the additional services such as community nurses, podiatry, scans, xrays, etc, which are currently available within the Health Centre – such services will still be available to our patients and will remain at the Health Centre
- Concerns about the size of the waiting room as it seems to be too small to cope with the extra patients – The practice is making arrangements to make a sub waiting room outside clinic rooms 1 and 2. Appointments for patients using this area are often shorter appointments therefore the area will become vacant quicker. The practice is also in negotiation to move the patient information screen, which is currently located at Long Eaton Health Centre, to the same area.
- Concerns were raised about prescription control – currently some patient likes to hand deliver their prescription request to the Practice but the main surgery is not easily accessed – A solution was suggested that the patients, where possible can either sign up for Electronic Prescription Service, using Medicines on Line (MOLS) which is a telephone service for requesting repeat prescriptions, or hand deliver their request to the usual chemist and they send in the request and collect prescription on patients behalf
- Prescription – please see comments above. None of the local chemists have indicated to the Practice that they will not collect from the main surgery, therefore there are no plans to change the repeat prescription process
- Is the On Day Service staying – For the time being there are no plans to reduce this service, therefore the service will remain at Long Eaton Health Centre; While this service uses the rooms at the Health Centre and the Practice refers patients to the service it is commissioned by Erewash CCG.
- Is On Day Service remaining – please see the comments above
- Car park is too small – we have already recognised that the car park may be too small to accommodate patients who have appointments on a specific day. There is plenty of parking on the surrounding roads which may be helpful to staff and patients. There is a plot of land at the front of the car park which is currently owned by the council, but currently there are no plans to purchase this land to convert it to car parking spaces